St. Vincent de Paul Appleton: Office and Mission Specialist
Our organization is seeking a servant leader to grow the mission of St. Vincent de Paul (SVdP) by serving as an access point for people to connect with SVdP services. The Office and Mission Specialist is a newly created position, responsible for providing quality customer service and compassion to the people that SVdP serves by coordinating services for those seeking help, answering all phone inquiries, processing store vouchers, data entry, and collaboration of special projects with leadership team members. Responsible to the Mission Development Director.
Schedule: Hourly, 40 hours per week; may include weekends and evenings.
Responsibilities: Mission Services. Coordinate services for those seeking help, Maintain giving guidelines based on benchmarks provided by other SVdP’s and community agencies. Complete and distribute an intake for those seeking assistance as needed. Connect qualifying individuals with SVdP Conference members and outside services as needed. Record all assistance information in tracking software. Manage Voucher Program. Issue store vouchers to neighbors in need. Coordinate with Mission Development Director and Director of Operations to establish and maintain voucher program guidelines based on benchmarks provided by other SVdP’s, store sales, and community agencies. Ensure that Voucher Program policies and procedures are being followed. As needed, generate reports that indicate the number of individuals served.
Office Duties: Greet and attend to the needs of customers, neighbors in need, volunteers and staff. Answer all phone inquiries. Maintain a clean, professional and welcoming office space and atmosphere. Obtain and distribute organizational and partner promotional materials. Assist with marketing and fundraising efforts as needed. Handle customer or neighbor in need’s concerns as appropriate; providing full solutions. Assist and provide support to the leadership team, other staff, volunteers and departments on projects and tasks as needed.
Required Skills: College degree or equivalent experience. Excellent oral and written communication skills. Outstanding customer service. Interpersonal competencies. Professional appearance. Polite and patient. Highly organized. Attention to detail. Ability to multitask. Ability to work under pressure. Problem solver. Positive attitude. Quick learner. Dependable.
Interested candidates should send a cover letter and resume to firstname.lastname@example.org. Application deadline is 3/15/19. No phone calls please.